Terms / Shipping / Returns / Exchanges

For questions about your order or for tracking numbers on your order please contact us via email by clicking contact us.

Order processing time:

Orders typically take 1-2 business days to process. Custom orders may take longer.

Returns/Exchanges/Transfers:

We do NOT accept returns on ANY products. We do not offer any refunds on any services or software files including tunes. Tune files are not transferable. ALL SALES ARE FINAL.

Shipping:

Certain US territories and international addresses may have a shipping surcharge which will be provided after the order is placed as our shopping cart cannot calculate exact shipping pricing before placing your order.

Warranty Policy:

Customer is responsible for shipping of items in the case of a warranty.
Each product has it's own warranty by the manufacturer/supplier. It is the customer's responsibility to be aware of what that warranty policy is before purchasing a product. 
If a customer is mailing in an engine computer for product installation, we do not warranty the customer's engine computer as the customer provided the engine computer.

Order Cancellation:

We do not accept cancellations on services or software file orders.
If a customer requests to cancel an order before it is shipped/sent there will be a 6-10% transaction fee (depending on payment method) deducted from the refund as we are not refunded for transaction fees on refunds issued and we are not reimbursed for the time spent handling the order.
If a customer requests to cancel a special order such as an out of stock item, back ordered item,  a restocking fee of 10% will apply regardless if the item has shipped. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment, cancellation, or return will be subject to a 30% restocking fee and any freight charges incurred. For orders outside the United States, any fees associated with customs or duties are non-refundable. If a customer places an order but does not redeem the service or product within 180 days, the customer forfeits the funds for the purchase.

Refused Shipments/Incorrect Address/Return To Sender:
If a customer provides an incorrect or undeliverable address they will be subject to paying to re-ship the package. Refused shipments are subject to a 30% restocking fee plus return freight.

Order abandonment:
If a customer does not claim or utilize their product or service within 180 days of payment, the customer thereby forfeits their payment and right to any fulfillment of the original order.

Damaged Shipments:

All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to package should be noted with carrier at the time of delivery if possible. We will not be responsible for damage claims made over 72 hours after delivery to the point of destination.

Shipping Information for orders shipped outside the Continental US:

Please email us for shipping costs and delivery times.

NOTICE: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Please contact the carrier or your local customs office for more information.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Golden Eagle Mfg. you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Our international customers and customers shipping products internationally need to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Legality and Pricing:

Prices subject to change without advanced notice. We do not offer retroactive discounts/refunds for items/services which are put on sale. We are not responsible for typos or misprints in product description or pricing on products. 

Do Not Disclose Agreement:

Customers may not share files or any content regarding a service or product purchased unless they have full consent to do so.